Get in Touch
Please submit any Feedback or Compliants you may have here
Positive experience overall
“Yes I think I would recommended. We have only been with them a short time but everything has been going along well. Their willingness to listen to our side of the story and to listen to what the Participant’s every day needs are. We are quite happy so far with what’s been happening.”
No invoicing or payment issues
“No invoicing or payments issues.”
Staff encourages participant to be involved in activities
“We are happy with how the T4C staff work with the Participant, and talk with the Participant. They don’t force them, but encourage them to be involved in activities.”
Participant chose to re-access support through Tailored4Choice
“It was the Participant’s choice to re-access support through T4C because they were happy with them.”
Participant had a choice of workers
“I had a choice on workers.”
Supportive staff
“The best thing is their support, their office and their staff.”
Highly recommended
“Yes I would recommend. Highly recommended.”
Concerns are listened to and addressed
“I have a good rapport with the one in charge and would be happy to voice a couple of things. Any concerns I have had were listened to and responded to.”
Staff is easy to talk to
“The staff is easy to talk to, and would feel comfortable raising concerns or issues.”
Rights and privacy respected
“Yes, my rights, values and privacy are respected.”
Participant is happy
“The Participant says they are happy and everything is fine.”
Progress made towards goals
“Previously we saw some big steps towards the supports and goals in place.”
Clear and simple onboarding process
“The onboarding process was straight forward and simple. The staff came and met with the participant to talk about what activities they could provide and how these things could be provided on the days that the Participant chose.”
Participant involved in planning of supports
“Yes I have been involved in the planning of supports.”
Services meet participant’s needs
“Yes, T4C explained what services they could offer and has services to meet the participants needs.”
Respectful of values and beliefs
“Yes, values and beliefs are respected.”
Prior relationship with participant
“They know the Participant from past experiences and it is great that they have this relationship already with them.”
Supportive and understanding
“They are a really good support. They understand my needs.”
Participant
Clear explanation of services
“Yes they have been really good at explaining what supports they can provide.”
Participant